Kurzer Nachtrag von dieser Woche – sowohl Benutzer von SharePoint Online als auch von Exchange Online mussten sich zumindest am 24. April 2024 mit Problemen herumschlagen. Bei SharePoint Online gab es Probleme bei den Zugriffsladezeiten, die extrem zäh waren. Und bei Exchange Online hängt es einmal weiterhin daran, dass ausgehende Mails beim Empfänger als Spam abgewiesen werden. Zudem hakeln die Push-Benachrichtigungen bei einem Teil der Mails. Hier eine Übersicht über Share-Incidents in diesem Bereich.
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SharePoint Online Incident SP784244
Bei SharePoint Online meldete Microsoft langsame Ladegeschwindigkeiten oder Nutzer konnten überhaupt nicht am 24. April 2024 auf SharePoint Online-Sites zugreifen. Hier der entsprechende Statuseintrag:
Published Time: 24.04.2024 15:36:59
Title: Users experience slow loading speeds or are unable to access SharePoint Online sites
User impact: Users experience slow loading speeds or are unable to access SharePoint Online sites.
Current status: We've received further reports that the issue is continuing to affect some users within the Europe, Middle East, and Africa region, and we're activating the quicker path for loading SharePoint Online sites to resolve impact. We're continuing to investigate the root cause and impact start time to identify any additional remediations that may be necessary to prevent the impact from occurring again.
Scope of impact: Impact is specific to some users who are served through the affected infrastructure.
Next update by: Thursday, April 25, 2024, at 3:00 AM UTC
Scope of impact: Impact is specific to some users who are served through the affected infrastructure.
Next update by: Thursday, April 25, 2024, at 3:00 AM UTCPublished Time: 24.04.2024 08:58:10
Title: Users experience slow loading speeds or are unable to access SharePoint
User impact: Users experience slow loading speeds or are unable to access SharePoint Online sites.
Current status: We've finished activating the quicker path for loading SharePoint Online sites for all the organizations that reported the issue, and we've confirmed with more affected users that it resolved their impact. We're continuing to investigate the root cause and impact start time to identify any additional remediations that may be necessary to prevent the impact from occurring again.
Scope of impact: Impact is specific to some users who are served through the affected infrastructure.
Next update by: Thursday, April 25, 2024, at 3:00 AM UTCPublished Time: 24.04.2024 07:57:12
Title: Users experience slow loading speeds or are unable to access SharePoint Online sites and OneDrive for Business content
User impact: Users experience slow loading speeds or are unable to access SharePoint Online sites and OneDrive for Business content.
Current status: We've received reports that users are unable to access SharePoint Online sites and OneDrive for Business content in addition to having slow loading speeds, so we've updated the communication accordingly. We've received confirmation from some users that the quicker path has increased loading speeds and remediated their impact, so we've activated it for additional impacted organizations to validate that it resolves their issue as well. We are also continuing to activate the quicker path for the remaining impacted organizations and analyze available diagnostic data to identify the root cause of the impact and when it first started.
Scope of impact: Your organization is affected by this event, and it impacts any users who attempt to access SharePoint Online sites and OneDrive for Business content.Next update by: Wednesday, April 24, 2024, at 7:00 AM UTC
Published Time: 24.04.2024 06:29:28
Title: Users experience slow loading speeds or are unable to access SharePoint Online sites and OneDrive for Business content
User impact: Users experience slow loading speeds or are unable to access SharePoint Online sites and OneDrive for Business content.
Current status: We've identified a potentially quicker path for loading SharePoint Online sites and OneDrive for Business content, so we're activating that path for your organization and testing with affected users to see if loading speeds increase.
Scope of impact: Your organization is affected by this event, and it impacts any users who attempt to access SharePoint Online sites and OneDrive for Business content.Next update by: Wednesday, April 24, 2024, at 7:30 AM UTC
Published Time: 24.04.2024 05:27:05
Title: Users experience slow loading speeds or are unable to access SharePoint Online sites and OneDrive for Business content
User impact: Users experience slow loading speeds or are unable to access SharePoint Online sites and OneDrive for Business content.
Current status: We're analyzing network trace logs provided by affected users to determine the source of the issue.
Scope of impact: Your organization is affected by this event, and it impacts any users who attempt to access SharePoint Online sites and OneDrive for Business content.Next update by: Wednesday, April 24, 2024, at 5:30 AM UTC
Published Time: 24.04.2024 04:57:25
Title: Users experience slow loading speeds or are unable to access SharePoint Online sites and OneDrive for Business content
User impact: Users experience slow loading speeds or are unable to access SharePoint Online sites and OneDrive for Business content.
Current status: We're investigating a potential issue with access and slow loading speeds for SharePoint Online sites and OneDrive for Business content. We're checking for impact to your organization and will provide an update within 30 minutes.
Es ging den gesamten Tag so, wann dieses Problem behoben war, ist mir nicht bekannt.
Exchange Online Incident EX784814
Bei Exchange Online kam es ebenfalls zu einer Diensteinschränkung, die Microsoft unter dem Incident EX784814 dokumentiert hat. Hier die betreffenden Informationen zum Vorfall.
Published Time: 24.04.2024 20:26:00
Title: Users' push notifications fail approximately five percent of the time for any Exchange Online connection method
User impact: Users' push notifications fail approximately five percent of the time for any Exchange Online connection method.
More info: Most push notification failures are occurring on Outlook for iOS devices.
Current status: We suspect that a code regression was introduced by an ongoing deployment. We've halted the suspected problematic deployment and initiated the process of reverting the change to remediate the impact, which could take two days to complete. We anticipate having a better understanding of the root cause and the timeline for impact remediation by our next update.
Scope of impact: Any user may be impacted.Next update by: Thursday, April 25, 2024, at 11:30 PM UTC
Published Time: 24.04.2024 19:45:49
Title: Users' push notifications fail approximately five percent of the time for any Exchange Online connection method
User impact: Users' push notifications fail approximately five percent of the time for any Exchange Online connection method.
More info: Most push notification failures are occurring on Outlook for iOS devices.
Current status: We're reviewing system logs to isolate the origin of this issue.
Scope of impact: Any user may be impacted.
Next update by: Wednesday, April 24, 2024, at 6:30 PM UTC
Exchange Online Incident EX719348 (SPAM-Mails)
Und das Problem, dass E-Mails aus Exchange Online immer noch bei den Empfängern als Spam abgewiesen werden, hat Microsoft auch nicht im Griff. Die Statusmeldung aus dem Incident EX719348 ist mir seit Monaten untergekommen und lautet im Detail:
Published Time: 17.04.2024 23:35:01
Title: Some users' outbound Exchange Online email messages may be marked as spam and not delivered
User impact: Users' outbound Exchange Online email messages may be marked as spam and not delivered.
More info: This isn't connection method specific and thus occurs in all Exchange Online connection methods. Affected users receive a Non-Delivery Report (NDR) message that references the third-party anti-spam service name that has added the IP address to their block list.
Current status: Our service health telemetry indicates that the previously mentioned service optimizations have had the desired effect, and we've observed a significant reduction in the volume of impacted messages. We're continuing to implement further optimizations to reduce or eliminate impact as quickly as possible, and in parallel we're continuing our efforts in coordination with the third-party anti-spam service to identify and implement a long-term solution to fully remediate the issue.
Scope of impact: The problem may impact some users sending outbound email messages if they're leveraging a specific third-party anti-spam service mentioned within the NDR.
Start time: Thursday, April 11, 2024, at 6:30 PM UTC
Root cause: A third-party anti-spam service is blocking a portion of Microsoft's email IP address ranges to protect organizations that use their services.Next update by: Wednesday, April 24, 2024, at 11:00 PM UTC
Published Time: 11.04.2024 23:38:16
Title: Some users' outbound Exchange Online email messages may be marked as spam and not delivered
User impact: Users' outbound Exchange Online email messages may be marked as spam and not delivered.
More info: This isn't connection method specific and thus occurs in all Exchange Online connection methods. Affected users receive a Non-Delivery Report (NDR) message that references the third-party anti-spam service name that has added the IP address to their block list.
Current status: We've implemented multiple service optimizations to alleviate the impact experienced by this event, and anticipate these optimizations to take effect over the coming week. While we monitor service telemetry to determine the efficacy of the service optimizations in alleviating impact, we're continuing to assess potential long-term solutions to fully resolve this issue.
Scope of impact: The problem may impact some users sending outbound email messages if they're leveraging a specific third-party anti-spam service mentioned within the NDR.
Erste Meldungen gab es bereits im Februar 2024. Ich hatte Anfang März 2024 im Beitrag Exchange Online: Microsoft bestätigt Blockade ausgehender Mails als Spam (März 2024) über das Problem berichtet. Danke an Andreas P. für das Upgrade der Statusmeldungen.
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